We are pleased to announce our exciting new Client Information Center (CIC)!

This web portal is available to all primary, secondary and executive contacts.

It provides you with real-time, 24x7 access to:

  •   Which users have requested support, about what types of issues
  •   How many service requests are being handled and how quickly
  •   Current open service requests
  •   Which users belong to which distribution and security groups
  •   List of your IT assets, along with their age and warranty status
  •   Internet usage trends
  •   Data backup status and space usage
  •   Quarterly executive service reports
  •   Self-help and “how to” documents
  •   And much more!

ASSETS

 

NETWORK GRAPHS

 

SERVICE METRICS

It also provides you with easy access for requesting:

  • User additions
  • User removal
  • Distribution and security group modifications
  • New service requests